Ford Montejo

The salesman lied about the warranty. I knew the car had been used as a demonstrator but I was told I would have a full three year warranty but found out later I only have a little over two years. Also, in the process, there was another issue with the salesman and I asked to speak to the dealership owner. He refused to meet with me to talk.

Try to take my car for service there and it's excruciating. Just want to set up an appointment via WhatsApp and can't get a reply on what's due or what's involved in the maintenance services. For the price, I expect much better service. Last time we took the car in for $2000 oil change/tire rotation, they also found my 7 year old daughter's purse which I didn't notice she'd left in the back seat. When she got in the car after the service, all of the cash she'd saved from the tooth fairy had been removed from the wallet inside her very obvious child's purse. Seriously who takes money out of a pink flower kids purse!? There's no way to do anything, they made it clear they're not responsible for anything left in the car.

This is the most pathetic dealership that I have ever been to. First I brought my truck i to have the brakes repaired and waited around almost 9 hours only to have the Service Tech. tell me right at closing time that they didn't have the part and I would have to come back the next day, so I had to scramble to find a way back out of town. Next after a few months I start hearing issues with my brakes only to have my mechanic show me all the things that Ford didn't do and I was lucky that the brakes didn't seize. Companies like this are a sad representation of the overall company to which I will be sending an official letter of complaint to Ford's Head Office.

Excellent service! They couldn’t get what we needed for at least 5 days, so they called several places for us and found what we needed. They gave us the address and didn’t expect anything for it...

Very friendly and accommodating staff, good customer service. I was shopping for a car and it was a good experience here.